FREQUENTLY ASKED QUESTIONS
WHERE ARE YOU LOCATED? CAN I DROP IN?
Welcome to Panda & Co!
We are located in Clarington, ON. Canada (Just east of Oshawa)
Due to the nature of us being an online based business, we do not allow drop-ins. All orders have to be made in advance. Thank you!
HOW DO I PLACE AN ORDER?
Head to our Shop tab at the top of the page. Click on an item, choose your customizations, add to cart & checkout. It's as easy as that!
We ask that you place a cake/pupcake order at least TWO WEEKS in advance. Last minute orders may be subject to a $5 fee. We understand every circumstance is different - if you need a quicker order shoot us an email at firstname.lastname@example.org
CAN YOU SHIP MY CAKE/PUPCAKES/DONUTS?
We are not shipping cakes/pupcakes/doggie donuts at this time. Only local pick-up available.
DO YOU OFFER SHIPPING FOR TREATS & COOKIES?
All treats & cookies are available for shipping Canada wide!
Cakes/Pupcakes/Doggie Donuts are NOT available for shipping, only local pick-up.
WHAT PAYMENT METHODS ARE ACCEPTED?
We accept: E-Transfer:
& all major debit/credit cards via Square & Paypal
WHAT INGREDIENTS ARE USED?
We use all natural Canadian sourced ingredients (ideally local), and NO added sugars, salts, artificial colours, flavours, or preservatives.
Some of our commonly used ingredients:
organic peanut butter
wild caught salmon
organic sweet potato
local farm eggs
garbanzo bean flour
brown rice flour
organic unsweetened applesauce
organic greek yogurt (low in lactose)
Colouring: Panda & Co. only uses natural plant-based colours. We cannot cater to bold or neon colour requests at this time.
CAN I CANCEL MY ORDER/GET A REFUND?
You may cancel your order and get a full refund within 24 hours of placing your order (not applicable to last minute orders of 2 days or less). Due to items being customized and perishable, returns are not accepted, and refunds will not be issued after the 24 hour order period. If there are any issues with your order we will work with you to resolve it. No barks about it!
WHAT SIZE CAKE SHOULD I ORDER?
We offer cakes in 4", 6" and 8"
All 4" and 6" cakes are two layers.
Our most pupular size is 4" - perfect for your one and only pup or can be shared in slices for a pawty of 1-3.
Please note: Our products are intended for use as treats only and not as a replacement of meals for your dog.
HOW LONG DOES MY CAKE STAY FRESH?
Cakes/Pupcakes/Donuts are best consumed within 1-3 days of receiving your order or may be kept in the freezer for up to 3 months.
MY DOG HAS ALLERGIES/ SPECIAL DIETARY NEEDS. CAN I STILL ORDER?
We care about your pooch! Here at Panda & Co we know how daunting ingredient lists can be when treat shopping for your furry bestie. Simply let us know before you place an order and we will do our best to accommodate.
*wheat, grain & dairy free available upon request.
Carob is NOT chocolate.
Carob has a naturally sweet flavor, similar to chocolate, but it also contains a variety of healthy nutrients such as vitamins A, B, and D as well as calcium, magnesium, iron, potassium, and protein. Carob is a good source of fiber for dogs as well as pectin, a substance that helps to flush toxins from the body.
It is a dog friendly, safe & healthy ingredient that happens to be very pupular amongst our four-legged friends.